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Sales Administrator

2 months ago

Camberley, Surrey, United Kingdom Mulberry Recruitment Full time
{"title": "Sales Administrator", "content": "Key Responsibilities

As a Sales Administrator, you will be responsible for providing exceptional customer service and support to our sales team. Your duties will include:

  • Communicating with customers via email, apps, and phone to ensure timely and efficient order processing.
  • Receiving and processing sales orders accurately and efficiently, ensuring all required information is complete.
  • Coordinating with various departments, such as our Imports team, to ensure timely order fulfillment.
  • Providing support to the sales team by answering customer calls, enquiries, and complaints in a timely manner.
  • Lodging orders in Sage 200 and amending accurately as required.
  • Timely tracking and tracing to ensure rapid dispatch.
  • Liaising with Dispatch, Couriers, freight forwarders, clearing agents, and haulage companies.
  • Investigating credit requests, raising credits, and collection notes within set KPI timescales.
  • Building and maintaining strong relationships with customers by providing exceptional customer service and following up with customers to ensure satisfaction and identify opportunities for upselling or cross-selling.
  • Ensuring stock requirements for the office are ordered in a timely manner.
Requirements

To be successful in this role, you will need:

  • Excellent organizational and time management skills.
  • Strong attention to detail and accuracy.
  • Effective communication and interpersonal skills.
  • Proficiency in MS Office Suite, particularly Excel/Sage.
  • Ability to work independently and collaboratively in a team.
  • Strong problem-solving abilities.
  • Ability to prioritize tasks and work under pressure.
  • Knowledge of CRM software and sales tools is a plus.

We are looking for a highly organized and detail-oriented individual who is able to work effectively in a team environment. If you have a passion for sales and customer service, we would love to hear from you"}