Customer Support Professional

8 hours ago


ClactononSea, Essex, United Kingdom Adecco UK Limited Full time

About the Role

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This is a temporary, full-time position as a Customer Care Advisor with Adecco UK Limited. As a Customer Support Professional, you will play a key role in delivering exceptional customer service to our clients' customers. You will be responsible for managing inbound customer calls, responding to customer inquiries via email, and resolving issues through live chat. If you have excellent communication skills, strong problem-solving abilities, and a customer-centric mindset, we encourage you to apply.

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Key Responsibilities

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  • Manage inbound customer calls with professionalism.
  • Respond to customer inquiries and resolve issues through email correspondence.
  • Handle customer refunds in accordance with company policies.
  • Engage with customers via live chat to provide real-time assistance.
  • Collaborate with chat bots to streamline customer support processes.
  • Keep up-to-date with product knowledge and company policies to provide accurate information.
  • Maintain a high level of customer satisfaction through exceptional service.

Requirements

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  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Previous experience in customer service or a similar role is a plus.
  • Familiarity with chat bots and live chat platforms is advantageous.
  • Ability to work effectively in a fast-paced environment.
  • Flexibility to work one Saturday shift per month.

What We Offer

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  • A competitive hourly rate of £11.44 - £12 per hour.
  • A range of benefits, including holiday pay and pension contributions.
  • The opportunity to work with a leading recruitment agency.

Adecco's Commitment to Diversity and Inclusion

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Adecco is a disability-confident employer and is committed to building a supportive environment for all candidates. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

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Equal Opportunities Employer

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Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.



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