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Customer Support Specialist
2 months ago
Job Summary:
Cox Automotive is seeking a highly organized and customer-focused Customer Support Specialist to join our team. As a key member of our support function, you will be responsible for ensuring the smooth administration of our customer accounts, providing exceptional customer service, and working closely with our teams to deliver high-quality services.
Key Responsibilities:
- Account Administration: Oversee a growing portfolio of customer accounts, ensuring accurate and timely data input, efficient filing of documents, and effective management of customer interactions.
- Customer Service: Provide exceptional customer service, responding to general enquiries, resolving customer queries and complaints, and developing strong relationships with our vendors.
- Process Management: Ensure all data is accurate and up-to-date, process daily post, and book in units at multiple locations.
- Communication: Act as the primary point of contact for our customers, communicating effectively with key stakeholders to enhance the customer experience.
Requirements:
- Experience: Proven experience in a customer-facing role, with a strong understanding of rigid regulations and procedures.
- Skills: Excellent customer service skills, strong administration skills, and a keen eye for detail.
- Personal Qualities: Strong interpersonal and communication skills, able to work under pressure, and prioritize workload effectively.
What We Offer:
Cox Automotive is a dynamic and growing business, offering a range of opportunities for professional development and career growth. We are committed to providing a supportive and inclusive work environment, where our employees can thrive and make a real difference.
