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Senior Service Advisor SEAT

1 month ago

Leicester, Leicester, United Kingdom Marshall Motor Group Full time

Job Title: Senior Service Advisor

Location: SEAT & CUPRA dealership

Job Summary:

We are seeking a highly skilled and experienced Senior Service Advisor to join our team at Marshall Motor Group. As a Senior Service Advisor, you will play a vital role in providing exceptional customer service and ensuring that our customers receive the best possible experience.

Key Responsibilities:

  • Establish and manage customer relationships, providing a positive and proactive experience throughout their journey
  • Train and support new members of the Service department, ensuring they are equipped to provide excellent customer service
  • Act as a pivotal point of contact, utilizing your existing skills to ensure the team is consistently highly performing and achieving set KPIs and targets
  • Support the customer's experience through their Marshall journey, providing a seamless and efficient service
  • Complete all administration duties linked to the customer in an accurate and sympathetic manner
  • Proactively support the customer with future requirements, ensuring their needs are met and exceeded

Requirements:

  • Previous Service Advisor experience is essential
  • A current Service Advisor looking to take the next step in their career
  • Passionate about the customer journey and providing a great customer experience
  • Comfortable working to deadlines and managing customer expectations with regular communication and updates
  • Strong attention to detail and organized, with the ability to manage your own customer base and workload
  • Confident in supporting with complex customer issues professionally, and leaning on management for guidance where necessary
  • Tech-savvy, ideally having used CRM systems in the past

About Marshall Motor Group:

Marshall Motor Group is one of the UK's largest car dealer groups, representing 23 of the world's most popular and celebrated car, van, truck, and motorbike manufacturers. We are passionate about our people and our customers, and we offer a range of benefits and opportunities for career development.

What We Offer:

  • Competitive basic salary, including an OTE
  • 25 days annual leave plus bank holidays
  • Life assurance and pension scheme
  • Wellbeing support and employee discount for servicing and popular retailers
  • Purchase discount scheme

How to Apply:

If you are a motivated and experienced Service Advisor looking for a new challenge, please apply online. One of our recruitment specialists will be in touch to discuss this opportunity further.