Freight Operations Manager
5 days ago
We are seeking an experienced Freight Operations Manager to join our team at a high growth fashion brand based in Manchester.
Role Overview:
The successful candidate will be responsible for managing all aspects of shipping and fulfilment, including coordinating with logistics partners, optimising processes and ensuring customer satisfaction.
This is a key role that requires strong organisational skills and experience in logistics and team leadership.
About the Role:
- Manage Shipping Operations: Oversee daily shipping activities, ensuring timely and accurate order fulfilment. Obtain and negotiate quotes from freight agents for road, sea, air and rail shipments (FCL/LCL).
- Team Leadership: Lead and train the shipping team to optimise efficiency and ensure high standards.
- Logistics Coordination: Work with 3PLs and carriers to secure shipping rates and reliable delivery services. Organise the shipment of all import orders; liaise with freight forwarders, suppliers and internal teams.
- Customer Service: Address shipping issues or inquiries to ensure customer satisfaction.
- Reporting & Analysis: Track and report on shipping performance, costs and customer satisfaction.
- Compliance: Ensure compliance with shipping regulations and safety standards. Prepare all relevant documentation and inform relevant internal teams.
Requirements:
- Experience in shipping/logistics, ideally in the apparel industry.
- Familiarity with shipping software and inventory management systems. Strong proficiency in MS Excel is a must-have.
- Excellent communication skills.
- Experience in online and wholesale order management.
- Able to work onsite 5 days per week.
Salary Information:
The salary for this role is £42,000 per annum, reflecting the importance of this position in ensuring the efficient operation of our shipping and logistics functions.
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