Palace Experience Coordinator

4 weeks ago


London, Greater London, United Kingdom The Royal Household Full time £14
Experience the Magic of Buckingham Palace

Every summer, Buckingham Palace opens its doors to visitors from around the world. As a Visitor Experience Assistant, you will play a key role in creating unforgettable moments for thousands of people.

We are looking for individuals who are passionate about delivering exceptional customer service and thrive in team-oriented environments. If you excel in clear and effective communication, enjoy working with diverse groups, and have a keen eye for detail, we encourage you to apply.

Job Description:

The ideal candidate will be responsible for guiding visitors through their booking process, providing accurate information about our sites, and ensuring they have everything they need for their visit. This may include processing ticket sales and customer queries efficiently via telephone and in person at our ticket counters.

Key Responsibilities:

  • Process ticket sales and customer queries efficiently via telephone and in person at our ticket counters.
  • Use our computer-based systems to manage bookings and provide accurate visitor information.
  • Upsell items such as souvenir guides, e-subscriptions, and gift aid donations where appropriate.

Benefits:

  • Competitive pay of £13.85 per hour
  • Complimentary lunch during your shift
  • Full training provided ahead of the public opening, integrated into your contract period
  • The opportunity to join a large, friendly, and sociable team
  • Benefits including complimentary tickets to Royal Collection Trust sites and a 20% discount at Royal Collection Trust shops


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