Client Relationship Manager

5 days ago


London, Greater London, United Kingdom SEON Technologies LLC Full time
Job Description:

We are seeking an experienced Client Relationship Manager to cultivate and strengthen client relationships, driving business growth and achieving sales targets. This role involves building and nurturing strong relationships with clients, understanding their needs, providing support, and ensuring exceptional customer satisfaction.

The successful candidate will proactively identify growth opportunities, collaborate with clients to develop customized solutions, and work closely with cross-functional teams to ensure seamless coordination and delivery of our offerings.

  • Main Responsibilities:
  • Manage a portfolio of client accounts, establishing clear client retention goals and milestones for clients and employees to work toward.
  • Drive commercial discussions with clients, promoting the value of our products and upselling services and products.
  • Build strong customer relationships, ensuring exceptional customer experience and satisfaction.
  • Educate clients on product features, conduct training courses, and provide educational materials.
  • Review customer complaints and concerns, seeking to improve the customer experience.
  • Collaborate with cross-functional teams, such as customer success, sales, product, and engineering, to ensure seamless implementation and delivery of our solutions.
  • Monitor client performance metrics, proactively identifying opportunities to improve fraud prevention strategies.
  • Stay updated on the digital fraud landscape, applying knowledge to enhance client relationships and develop tailored solutions.
  • Provide regular feedback to clients and internal stakeholders, sharing insights and recommendations to optimize services and drive client satisfaction.


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