Technical Support Specialist

4 days ago


Weymouth, Dorset, United Kingdom Study International Full time
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team at Study International. As a key member of our customer support organization, you will be responsible for providing technical assistance and support to our customers.

Responsibilities:
  • Provide technical support and troubleshooting services to customers via phone, email, and on-site visits.
  • Analyze and resolve complex technical issues related to our products and systems.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Develop and deliver training programs to enhance customer knowledge and skills.
  • Contribute to the development of new product features and functionality.

Required Skills and Qualifications:

  • Bachelor's degree in Computer Science, Electrical Engineering, or related field.
  • Minimum 5 years of experience in technical support and troubleshooting.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a fast-paced environment.
  • Familiarity with semiconductor industry processes and technologies.

Benefits:

  • Competitive salary: $120,000 - $150,000 per year.
  • Ongoing training and professional development opportunities.
  • A comprehensive benefits package including health insurance, retirement plan, and paid time off.


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