Logistics Operations Specialist

3 weeks ago


Feltham, Greater London, United Kingdom ALS Recruiting Ltd Full time

We are seeking an experienced Logistics Operations Specialist to provide exceptional customer service and efficient air freight operations for our expanding Freight Forwarder in Feltham. The ideal candidate will have a background in Air Freight Export/Import & AOGs, possessing strong customer service and problem-solving skills.

Key Responsibilities:
  • Coordinate shipments with customers, ensuring timely collections and deliveries.
  • Respond promptly to customer queries, resolving issues efficiently.
  • Prepare shipping documents (MAWB/HAWB) in accordance with UK HMRC regulations.
  • Maintain live updates on AOGs, adapting to changing customer needs.
  • Investigate and resolve customer queries/complaints in a timely manner.
  • Manage costs, invoicing, and maintain accurate records.
  • Liaise with approved suppliers and handling agents to ensure seamless logistics.
  • Provide support with costings, quotations, and invoices as required.
  • Manage multiple shared inboxes, resolving customer queries efficiently.
  • Support imports operational activities and the AOG Manager with ad-hoc requests.
Salary:

£35,000 - £47,000 per annum, depending on experience.



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