Deal Operations Specialist
4 weeks ago
As a key member of the Rapid7 team, you will play a critical role in supporting the sales and customer success teams by providing guidance on deal structures that maximize revenue and address the complexities of Rapid7's non-standard contracting process.
The Deal Operations team performs Rapid7's global deal desk function, supporting Go-To-Customer teams with high-value, commercial, and non-standard deals throughout the sales cycle. You will work cross-functionally to operationalize the rollout of pricing and packaging initiatives, driving business growth as we scale.
Key responsibilities include:
- Monitoring the deal support ticket queue to provide timely quoting assistance and advice on common deal questions and Proposal to Cash process questions
- Advising sales reps on complex requests and escalating to senior members of the team as needed to ensure compliance with internal business policies and revenue recognition guidelines
- Collaborating with impacted parties to identify acceptable options to facilitate deal closure, including teaming with Proposals, Order Management, Finance, Legal, and other Operations teams
- Utilizing NetSuite, Salesforce, and Zendesk, assisting Go-To-Customer teams by building complex quotes that deliver customers an excellent procurement experience while adhering to our pricing, quoting, and booking policies
Requirements include:
- 1-3 years of experience in a deal desk, order management, sales operations, or business operations role
- Strong analytical skills with a high attention to detail
- Independent/flexible problem-solving skills with the ability to positively cope with change
- Highly organized, customer-focused, and able to meet tight deadlines
- Ability to multitask and prioritize at times of high volume, schedule flexibility during End of Month, End of Quarter
- Thorough communicator and open to feedback
We value diversity and inclusion in our team and encourage candidates from diverse backgrounds to apply.
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