Night Porter

4 weeks ago


Sheffield, Sheffield, United Kingdom Mercure Sheffield St Pauls Hotel & Spa Full time

Hotel Assistant Role at Mercure Sheffield St Paul's Hotel & Spa

We are seeking a highly skilled and dedicated Hotel Assistant to join our team at Mercure Sheffield St Paul's Hotel & Spa. As a Hotel Assistant, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Assist guests with luggage and other requests, ensuring their needs are met promptly and efficiently.
  • Deliver guest mail, newspapers, and express check-out bills to rooms, maintaining a high level of customer service at all times.
  • Collect room service and breakfast cards, processing payments and ensuring accurate records are kept.
  • Assist Night Management with fire management, walks, and emergency procedures, demonstrating a high level of knowledge and understanding of hotel policies and procedures.
  • Act in accordance with all security and emergency procedures, managing the instigation of these as required.
  • Attend training courses and assist with the Night Team's training and development efforts, ensuring continuous improvement and growth.
  • Demonstrate current knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area.
  • Assist and support other departments as necessary, ensuring seamless communication and collaboration.

About Us:

Mercure Sheffield St Paul's Hotel & Spa is a 4-star hotel located in the heart of Sheffield city centre, offering 163 modern guest rooms and a range of amenities, including a fully-equipped gym, indoor heated pool, and 7 function rooms. Our hotel is perfectly situated for shopping breaks, leisure trips, and business travels, with easy access to major transport links and local attractions.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and development within the hotel group.
  • A supportive and collaborative team environment.
  • Excellent training and development opportunities.
  • A range of employee benefits, including meals provided while on shift, sales incentives, and discounted use of leisure facilities.

Requirements:

  • Excellent customer service skills.
  • Ability to work effectively in a team environment.
  • Good communication and interpersonal skills.
  • Ability to work under pressure and manage multiple tasks simultaneously.
  • Knowledge of hotel policies and procedures.
  • Ability to work evening, weekend, and bank holiday shifts.

How to Apply:

If you are a motivated and dedicated individual with a passion for delivering exceptional customer service, we would love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information].


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