Night Porter
4 weeks ago
Hotel Assistant Role at Mercure Sheffield St Paul's Hotel & Spa
We are seeking a highly skilled and dedicated Hotel Assistant to join our team at Mercure Sheffield St Paul's Hotel & Spa. As a Hotel Assistant, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Assist guests with luggage and other requests, ensuring their needs are met promptly and efficiently.
- Deliver guest mail, newspapers, and express check-out bills to rooms, maintaining a high level of customer service at all times.
- Collect room service and breakfast cards, processing payments and ensuring accurate records are kept.
- Assist Night Management with fire management, walks, and emergency procedures, demonstrating a high level of knowledge and understanding of hotel policies and procedures.
- Act in accordance with all security and emergency procedures, managing the instigation of these as required.
- Attend training courses and assist with the Night Team's training and development efforts, ensuring continuous improvement and growth.
- Demonstrate current knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area.
- Assist and support other departments as necessary, ensuring seamless communication and collaboration.
About Us:
Mercure Sheffield St Paul's Hotel & Spa is a 4-star hotel located in the heart of Sheffield city centre, offering 163 modern guest rooms and a range of amenities, including a fully-equipped gym, indoor heated pool, and 7 function rooms. Our hotel is perfectly situated for shopping breaks, leisure trips, and business travels, with easy access to major transport links and local attractions.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and development within the hotel group.
- A supportive and collaborative team environment.
- Excellent training and development opportunities.
- A range of employee benefits, including meals provided while on shift, sales incentives, and discounted use of leisure facilities.
Requirements:
- Excellent customer service skills.
- Ability to work effectively in a team environment.
- Good communication and interpersonal skills.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Knowledge of hotel policies and procedures.
- Ability to work evening, weekend, and bank holiday shifts.
How to Apply:
If you are a motivated and dedicated individual with a passion for delivering exceptional customer service, we would love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information].
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