Service Operations Manager

4 days ago


London, Greater London, United Kingdom Frasers Hospitality Full time

Frasers Hospitality is a global hospitality leader with a presence in cities across Asia, Australia, Europe, the Middle East, and Africa. We deliver gold standard hospitality through our serviced apartments and hotel residences.

We are looking for a motivated Reservations Supervisor to join our team at our UK Head Office. The ideal candidate will contribute to delivering exceptional customer service, implementing reservations procedures, and supervising the reservations team.

The successful candidate will be responsible for coordinating group accommodations for London, assisting the sales team in maintaining open communications with clients and key accounts, and contributing to a culture of enthusiasm and success within the team and across the business.

Key Responsibilities:
  • To provide excellent attention to detail and time management skills
  • To build upon leadership and team management skills

In addition to competitive rates of pay, we offer:

Benefits:
  • Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality
  • Fully funded Apprenticeship programmes
  • Cycle to work scheme – save up to 40% on a wide range of bikes
  • Healthcare Cash Plans
  • Referral schemes that pay up to £1500
  • Uniforms are provided
  • Loyalty Bonus that pays up to 50% of your monthly salary every 6 months
  • Employee Assistance Programme

Frasers Hospitality is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.



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