Salon Operations Manager

3 days ago


Crawley, West Sussex, United Kingdom Rush Hair Ltd Full time

Rush Hair Ltd is seeking a dynamic Salon Operations Manager in Crawley. As the key leader, you will oversee day-to-day operations and drive exceptional customer service.

Your responsibilities include managing a team of stylists, receptionists, and other salon staff, as well as achieving business targets and growth objectives.

We invest in our team members, providing ongoing training and development opportunities. As Salon Operations Manager, you will contribute to the success and growth of our brand.

Responsibilities:
  1. Lead and manage a team of hair stylists, receptionists, and other salon staff.
  2. Ensure excellent customer service is provided to all clients.
  3. Monitor and achieve business targets and growth objectives.
  4. Create staff schedules.
  5. Recruit, train, and develop salon staff with support from our Head Office team.
  6. Maintain an organized and clean salon environment.
  7. Handle customer complaints and resolve any issues with support from our Customer Success Manager.
Requirements:
  1. Previous experience as a salon manager or in a similar leadership role within the hair and beauty industry.
  2. Strong leadership and management skills.
  3. Excellent customer service and communication skills.
  4. Ability to multitask and handle stressful situations in a calm and professional manner.
  5. Knowledge of salon operational procedures and best practices.
  6. Strong organizational and problem-solving skills.
  7. Passion for the hair and beauty industry.
  8. Must be a team player and have a positive and professional attitude.
Benefits:
  • Up to £35k/year OTE (unlimited commission for top performers).
  • Fully-paid training at the Rush Academy including the latest cutting, colouring and styling techniques, to enhance your skill set and further your education.
  • 40% discount for friends & family on all hair and beauty services.
  • Up to 20% discount on all professional homecare products.
  • Career progression for superstars (Management, Head Office, Recruitment, Training & more).
  • The annual Rush Oscars Awards.


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