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Strategic Supporter Engagement Director

3 weeks ago

London, Greater London, United Kingdom TPP Recruitment Full time
About the Role

We are seeking a skilled Strategic Supporter Engagement Director to oversee our Supporter Engagement team, ensuring exceptional supporter care and building lasting relationships.

The successful candidate will have a track record of developing and maintaining strong relationships with donors, supporters, and stakeholders, as well as managing and resolving sensitive enquiries and complaints tactfully.

A competitive salary of £42,000 per annum is offered for this exciting opportunity, based in London. Benefits include annual leave, medical cash plan, pension scheme, gym membership discounts, and training opportunities.

Key Responsibilities:

  • Team Leadership: Line-manage the Supporter Engagement team, including Supporter Engagement Officers (x3), Senior Community Fundraising Officer, and Supporter Engagement & Database Assistant.
  • Supporter Engagement: Oversee the processing of donations and post while ensuring compliance with charity regulations. Manage responses to enquiries, comments, and complaints with sensitivity and professionalism.
  • Community Fundraising: Develop and deliver a community fundraising programme that inspires supporters and grows the charity's network.
  • Data Management: Work closely with the Database team to ensure accurate and effective logging of activity (preferably using Raiser's Edge).
  • Compliance: Ensure full operational compliance with charity regulations, GDPR, and data protection practices.
  • Process Optimisation: Establish and develop processes and procedures to enhance performance and supporter satisfaction.

About You

  • Knowledge of supporter engagement and customer care policies, process, procedures and programmes.
  • Knowledge of community fundraising and supporter events.
  • Experience of working in a supporter engagement role or equivalent.
  • Databases skills, preferably with Raiser's Edge.
  • Leading and motivating teams to achieve their objectives.
  • Managing community fundraising activities and supporter events.