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Bosch Group IT Support Professional
2 months ago
Job Summary: We are seeking a highly motivated and detail-oriented IT Support Apprentice to join our team at the Bosch Group. As an IT Support Apprentice, you will play a critical role in providing technical support and assistance to our customers and internal teams.
Key Responsibilities:
- Provide Technical Support: Offer expert technical support and assistance to customers and internal teams via phone, email, or in-person.
- Hardware and Software Support: Install, configure, and troubleshoot hardware and software issues.
- Customer Service: Provide exceptional customer service and support to ensure customer satisfaction.
- Asset Management: Maintain accurate records of assets and equipment.
- Knowledge Base: Contribute to the development and maintenance of the departmental knowledge base and documentation process.
Requirements:
- Communication Skills: Excellent communication and interpersonal skills to effectively interact with customers and internal teams.
- Technical Skills: Strong technical skills and knowledge of hardware and software systems.
- Problem-Solving Skills: Ability to analyze and resolve technical issues in a timely and efficient manner.
- Teamwork: Collaborate with internal teams to achieve common goals and objectives.
Qualifications:
- Level 3 Information Communications Technician Apprenticeship: Enrolled in the Level 3 Information Communications Technician Apprenticeship program.
- GCSE Qualifications: Possess GCSE qualifications in Maths and English at grade C or equivalent.
Working Hours and Location: 39 hours a week, Monday to Thursday and Friday with a 1-hour unpaid break. Office-based role located at Cotswold Way, Worcester, WR4 9SW.
