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Senior IT Manager

2 months ago

Bournemouth, Bournemouth, United Kingdom Maru Search & Consultancy, a CRG Company Full time

**Job Title:** Senior IT Manager

**Job Summary:**

We are seeking an experienced IT Incident Manager to join our dynamic IT team at Maru Search & Consultancy, a CRG Company. This role has opened up due to an internal promotion, reflecting our company's commitment to nurturing talent and providing clear career progression opportunities.

**Key Responsibilities:**

  • Manage incidents and ensure smooth communication across various departments
  • Develop and implement incident management processes and procedures
  • Collaborate with IT teams to resolve technical issues and improve service delivery
  • Provide technical guidance and support to junior team members
  • Contribute to the development of IT service management strategies and policies

**Requirements:**

  • ITIL v3 Certification
  • Experience with Microsoft and AWS technologies
  • Proven experience in IT service management, particularly in busy, high-pressure settings
  • A clear path for career advancement within a supportive team of 15, including incident managers, service managers, IT change analysts, and support engineers

**What We Offer:**

  • A dynamic and engaging work environment
  • The opportunity to contribute to the IT backbone of a leading industry player
  • Exposure to a busy and engaging work environment

**About Us:**

Maru Search & Consultancy, a CRG Company, is a leading recruitment agency specializing in IT and technology staffing. We are committed to providing exceptional service and support to our clients and candidates.