Regional Customer Engagement Manager

3 weeks ago


Doncaster, Doncaster, United Kingdom Capita Full time
Job Description
We are seeking a motivated and results-driven Field and Volunteer Officer to join our team in the Doncaster area. As a key member of our team, you will play a critical role in promoting TV licensing awareness and compliance, using your excellent communication skills to engage with customers and provide support to ensure successful outcomes.

Key Accountabilities
- Conducting door-to-door visits to properties without a TV licence to promote awareness and compliance
- Providing detailed information and guidance on the TV licensing process and payment options
- Building strong relationships with customers to ensure successful outcomes
- Utilising company-provided technology to efficiently manage customer interactions

Requirements
- Strong communication and interpersonal skills
- Excellent verbal and written English language skills
- Full UK driving licence
- Ability to work independently and as part of a team

What We Offer
- Competitive salary of £30,000 per annum
- Company car or £3,700 annual car allowance
- Generous holiday entitlement with the option to purchase additional leave
- Comprehensive training programme to support professional development
- Ongoing coaching and management to ensure success in the role

About Our Team
Capita is committed to creating a positive and inclusive work environment that values diversity and promotes employee well-being. If you are passionate about delivering exceptional customer service and have a strong desire to make a difference, we encourage you to apply for this exciting opportunity.

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