Service Charge Officer

6 days ago


London, Greater London, United Kingdom Eden Brown Full time
Service Charge Officer Job Description

A leading Housing Association is seeking an experienced Service Charge Officer to support the delivery of the service charge setting cycle. The successful candidate will ensure that service charges are coordinated and run effectively, providing operational support to the housing team to ensure compliance with our Service Charge Policy and Procedure, as well as relevant legislation.

Key Responsibilities:
  1. Maintain awareness of relevant developing legislation and best practices in service charges, becoming an expert in the field.
  2. Provide support and guidance to the Housing Teams with budget setting cycles for variable and fixed service charges, year-end reconciliations, and the annual consultation process to drive consistency and compliance.
  3. Ensure that budgets and cycle trackers are created, and the legal management structures of schemes are documented in Ensemble and easily accessible to Housing teams.
  4. Understand new schemes and assist with the preparation of new scheme estimates, review of new scheme service charges, annual estimates, and audit requirements.
  5. Support the Housing Team in understanding queries related to all service charge transactions and budget setting or accounts cycles.
  6. Support and upskill housing teams to prepare documentation under section 22 of the Landlord and Tenant Act 1985 for resident inspection.
  7. Provide guidance to housing teams on how to analyze service charge income generated against costs incurred and make adjustments to service charge accounts.

This is a challenging and rewarding role that requires strong analytical and communication skills. If you have experience in service charge management and a passion for delivering excellent customer service, we encourage you to apply.



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