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Domestic Appliance Engineer
1 month ago
About Pacifica
Pacifica is one of the UK's largest providers of outsourced support and repair of domestic appliances.
We employ over 250 fully qualified engineers, repairing over 350,000 appliance repairs every year, creating a sustainable future. As a Carbon Neutral Company, our goal is to reach net-zero carbon by 2035.
Our Purpose
We exist to keep households running while protecting the environment.
Our Vision
We are proud to care for our customers' appliances for a more sustainable world.
About the Role
As an experienced field-based domestic appliance engineer, you will be provided with the tools to win and succeed. Our field community of employed engineers are there to share best practices and to feel part of a team, creating and delivering service excellence for every customer.
Every day you will use your expertise and product knowledge to diagnose and resolve issues, supported by our regional field service teams who together and independently work productively to repair our customers' appliances in their homes.
You'll work collaboratively with our teams to deliver a first-class service to our customers, be a good communicator with a can-do attitude, enthusiasm for problem-solving and the passion to repair our customers' appliances first time.
You must have a minimum of 2 years' experience in the white goods repair sector and have up-to-date working knowledge of at least 4 of the following: washing machines, tumble dryers, dishwashers, refrigeration, and cookers.
What You'll Receive
Benefits
We offer a competitive salary with quarterly wage increases based on performance to a maximum of £50,000 per annum, based on skill set and performance for a 40-hour week.
Our bonus scheme is available to increase your earnings.
You'll work an 8-hour day (usually 9am-5pm), Monday – Friday.
Pre-planned routes and drive time are included.
Intime daily parts delivery to a designated parts collection point local to your location.
Additional Benefits
We provide a company van, including air-conditioning, electric windows, and car play, fuel card, uniform, specialist tools, mobile tablet, and PPE.
Our company pension scheme is available.
Private van use (optional, subject to HMRC Tax rules) is available.
You'll receive up to 33 days annual holiday allowance, including 8 bank holidays.
We offer wellbeing and fantastic work-life balance.
Excellent opportunities for progression and promotion within our business are available.
Death in service benefit at 3x salary is available.
Our company online retailer saving portal is available.
Complimentary MAP (Multi-Appliance Protection) for your own home appliances is available.
Costa card gift cards – monthly nominations by Team Managers are available.
Entry into Monthly Cash Prize Draw is available.
Van stock supplied and automatically replenished based on your personal usage is available.
Daily spare parts delivered in-time to a Bybox pickup location close to you, return of un-used parts via the same process is available.
Easy-to-use in-house engineer software for repair visits is available.
No sales targets for customer consumables are available.
Pre-order against your own jobs is available.
Specialist training is available.
We work with a small selection of the world's leading manufacturers, including Electrolux, AEG Zanussi, Vestel, LG, Hisense, and Lamona.
