IT Support Specialist
1 month ago
Xact Placements Limited is seeking a skilled IT Support Specialist to join their team in Bristol. This role involves providing 2nd line support to customers over the phone and email, managing escalated tickets, and maintaining internal documentation.
The ideal candidate will have experience in a similar position, preferably in an MSP environment, and possess excellent communication skills. They should also be familiar with Microsoft Desktop & Server, Exchange, Active Directory, 365, VMware / Hyper-V, and Firewalls and Switches.
This is a hybrid opportunity with an alternating shift pattern, including an afternoon shift. The salary for this role is £27,000-£30,000 per annum, depending on experience.
Key responsibilities include:
- Providing 2nd line support to customers over the phone and email
- Managing escalated tickets
- Maintaining internal documentation
- Attending customer site when required
Key skills and experience include:
- Experience in a similar position, preferably in an MSP environment
- Excellent communication skills
- Microsoft Desktop & Server, Exchange, Active Directory, 365
- VMware / Hyper-V
- Firewalls and Switches
- Knowledge of ITIL
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