We are seeking a highly skilled and compassionate Patient Advocate to join our team at Unity Communications. As a Patient Advocate, you will play a critical role in ensuring that patients receive the best possible care and support during their healthcare journey.

• Handle a high volume of phone calls and maintain accurate patient records
• Maintain daily work queues and documentation to ensure seamless communication with patients and healthcare providers
• Provide technical assistance with agency issues, services, and programs to support patients and families
• Maintain and create files for recordkeeping systems to ensure compliance and accuracy
• Sort, label, electronically file, and retrieve documents or other materials, including those from the HPE overnight process
• Collect and review patient information to determine patient eligibility for Medicaid and other programs
• Complete Medicaid applications online using the FSSA Benefits Portal to ensure timely and accurate processing
• Prepare and review documents for accuracy and completeness to ensure compliance and quality
• Communicate clearly, promptly, and positively with patients, coworkers, and clients to build trust and rapport
• Maintain confidentiality at all times, adhering to HIPAA, HITEC, and other regulatory requirements
• Exemplify the mission, vision, and core values of Unity Communications in all personal and professional settings, serving as a role model to colleagues and associates
• Collaborate with supervisor to identify personal learning needs and set goals using available resources to ensure professional growth and development
• Maintain working knowledge of departmental and hospital policies and procedures by participating in updates and other communication provided
• Collaborate with team members to support their efforts through teamwork and the acceptance of additional assignments to ensure seamless delivery of services

• High school diploma or equivalent educational levels
• Computer proficiency, with ability to quickly grasp and navigate through multiple systems and EMRs effectively
• At least one year of combined experience working and training as a Patient Advocate or other related jobs
• Working knowledge of HIPAA, FDCPA, and Red Flags regulations
• Considerable knowledge of Medicaid programs and the Federal Marketplace
• General knowledge of all agency and community programs and services that could affect clients and applicants
• Ability to multitask, speaking on the phone, searching databases, and typing effectively
• Excellent verbal and written communication skills
• Ability to work well in a fast-paced, changing environment
• Good mathematical reasoning and computational skills
• Ability to read, analyze, and interpret rules, regulations, and procedures
• Ability to communicate with clients, applicants, the public at large, and public officials to obtain data, explain, and interpret rules, regulations, and procedures
• Ability to work independently and with others on a team to complete a task
• Ability to perform job functions within structured time frames
• Ability to perform repetitive tasks with a high level of accuracy
• Excellent critical thinking, problem-solving, and interpersonal skills
• Professional attitude and ability to maintain composure in urgent or confrontational situations
• Excellent organization and time management skills
• Team player attitude
• Ability to develop and retain professional relationships with onsite hospital staff
• Experience using Epic Software (a plus)

• HMO coverage with two free dependents upon regularization
• VL/SL credits upon regularization
• Friendly and supportive work culture
• 13th-month pay and other Philippine government-mandated benefits
• Nontaxable allowances
• Pay increases, performance bonuses, birthday gifts, and many more
• Transportation allowance

We are a Certified Great Place To Work that values inclusion and diversity, spreading kindness and positivity. Our senior management listens to what you are and aren't saying, and our managers and team leads are approachable and genuine. According to 99% of our current and previous employees, we recommend Unity Communications to their friends, and 100% approve of our executive management.

Remote Work: No