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Night Duty Manager

1 month ago

London, Greater London, United Kingdom Rendall & Rittner Full time

Exciting Opportunity

Rendall & Rittner, a renowned Residential Leasehold Property Management company, is seeking a Night Duty Manager to join their team.

Key Responsibilities:

  • Manage all aspects of night operations to deliver exceptional service to residents, clients, contractors, and guests.
  • Ensure high levels of health and safety compliance, conducting regular inspections, patrols, and documenting findings.
  • Oversee the bar and leisure amenities, ensuring seamless service and punctual opening and closing.
  • Supervise a small onsite team, adhering to SOPs and leading by example.
  • Provide exceptional customer service, managing complaints, and coordinating site-related issues.
  • Act as the main point of contact for all queries and complaints, resolving issues promptly and effectively.
  • Drive performance and contribute to outstanding results, supporting a positive and safe environment for residents, guests, and team members.

About the Role:

This is an incredible career opportunity with a fantastic package, offering a competitive salary, discretionary bonuses, and a range of benefits, including a pension plan, employee assistance programs, and opportunities for professional development.

Requirements:

  • Strong customer service background, with experience in managing a team and ensuring SOPs are adhered to.
  • Ability to think logically, take initiative, and deal effectively with feedback and complaints.
  • Experience in dealing with onsite emergencies and coordinating site-related issues.
  • Passion for creating a positive and safe environment for residents, guests, and team members.

How to Apply:

Explore Rendall & Rittner's website for more insights and visit their careers page for a full list of current openings.