Luxury Spa Operations Manager

1 week ago


Inverness, Highland, United Kingdom Bannatyne Health Club Full time
Spa Manager - Inverness

Job Overview:

We are seeking an experienced and charismatic Spa Manager to lead our luxurious spa in Inverness. As a key member of our team, you will be responsible for delivering exceptional customer experiences, driving revenue growth, and maintaining the highest standards of cleanliness and safety.

Key Responsibilities:

• Oversee daily spa operations, ensuring seamless and relaxing experiences for guests
• Lead and motivate a team of skilled therapists and support staff
• Develop and implement strategies to increase spa revenue and client satisfaction
• Perform various spa treatments, including massages, facials, manicures, pedicures, and more, tailored to meet individual guest needs when required
• Maintain inventory, budgets, and scheduling for efficient spa operations
• Foster a positive and collaborative work environment promoting professional growth and development

Requirements:

• NVQ Level 2 & 3 Beauty Therapy qualification or equivalent
• KPI-driven and results-focused with dynamic interpersonal skills and a customer-focused attitude
• Excellent written and verbal communication skills, confident in speaking to clients face-to-face, over the telephone, and by email
• Proven experience in delivering excellent customer service
• Flexibility and proactivity in managing multiple priorities
• Ability to make decisions, solve problems, and take appropriate action
• Experience in managing a team and strong people development skills
• Ability to establish rapport, build trust, and demonstrate credibility

Benefits:

We offer a competitive salary of £13.00 per hour, along with a range of benefits, including:
• Complimentary lunch or breakfast (B-fed)
• Flexible schedule
• 28 days annual leave, increasing with tenure
• Free gym membership
• Complimentary gym membership for another person after 2 years of service
• Discounted spa treatments (30% off)
• Discounted spa goods (20% off ELEMIS products)
• Discounted meals and beverages (50% off cafe/bar)
• Career and personal development training
• Mental health, well-being, and EAP services
• Length of service awards
• Staff awards and bonuses
• Discounted entertainment and shopping


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