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Café Shift Manager

1 month ago

Birmingham, Birmingham, United Kingdom Boston Tea Party edgebaston Full time

About the Role:

We are seeking a skilled and experienced Café Shift Manager to join our team at Boston Tea Party edgebaston. As a Café Shift Manager, you will be responsible for leading a team of hospitality professionals to deliver exceptional customer service and ensure the smooth operation of our café.

Key Responsibilities:

  • Lead a team of hospitality professionals to deliver exceptional customer service
  • Ensure the smooth operation of the café, including managing stock, supplies, and equipment
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with the leadership team to achieve business objectives
  • Provide coaching and development opportunities for team members

What We Offer:

  • Tips paid fortnightly
  • Evenings off, with cafes closing at 5pm
  • Up to 3% pension contributions matched by BTP
  • Enhanced parental leave regardless of gender
  • Cycle to work scheme
  • 50% discount on food and drink
  • Free food and coffee
  • Mental health support
  • Personal development through pathways and apprenticeships

Requirements:

  • Proven experience in a hospitality leadership role
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Strong problem-solving and decision-making skills
  • Passion for delivering exceptional customer service

Working Hours:

Full-time, with flexible scheduling to meet business needs

Salary:

£