Field Service Operations Engineer
3 weeks ago
We are seeking a highly skilled Field Service Engineer to join our team in Peterborough. As a key member of the service operations team, you will play a critical role in delivering high-quality service to customers.
The successful candidate will have relevant technical qualifications, previous experience within a similar role, and a good understanding of hydraulic, mechanical, and electrical principles. They must be able to work independently and under pressure, manage and prioritize workload effectively, and understand customer needs.
Key Responsibilities
- Attend customer locations to determine the likely scope of work required.
- Assess and agree with the end user on work priorities, ensuring safe working practices are adhered to.
- Liaise with controllers and customers to provide clarity on expected work timescales and costs.
- Identify root causes of breakdowns and obtain necessary parts in the most cost-effective way, utilizing resources such as the Briggs Technical team when required.
- Ensure all work meets engineering standards and manufacturer specifications/tolerances.
- Carry out inspections/checks on own work, ensuring equipment performs satisfactorily and is safe before handing it back to customers.
- Identify additional work required on machines and inform customers, especially where costs will be incurred, maximizing potential revenue from damaged equipment.
- Complete job and service documentation correctly, obtaining necessary signatures/documents from customers.
What You Can Expect
- A competitive salary of up to £36,209 per annum, based on a 40-hour working week.
- Overtime payable at x1.5 Monday to Saturday and x2 on Sunday.
- A vehicle available for private use, subject to tax payments.
- Future development and career opportunities.
- A contributory pension scheme with employer contributions up to 6%.
- A profit-sharing bonus based on business performance.
- Access to paycare and eyecare health schemes.
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