ICT/Reprographics Technician

The successful candidate will be responsible for providing high-quality technical support and guidance to staff, students, and trainee teachers. This will include ensuring that all incidents and service requests are logged appropriately and retaining ownership of all incident and service request tickets.

The ideal candidate will have a strong analytical approach to problem-solving and excellent troubleshooting skills. They will also have a minimum of two years' experience of carrying out a similar client-facing role in the primary or secondary education sector.

Key responsibilities will include:

• Providing technical support and advice to staff, students, and trainee teachers
• Logging and managing incident and service request tickets
• Identifying and implementing known issues and workarounds for desktop-related issues
• Ensuring that Academy incidents and service requests are resolved within the target resolution time
• Imaging, deploying, and maintaining Windows 10-based PCs, laptops, and tablets, and Apple OS iMacs and iPads
• Installing, configuring, and maintaining computer peripheral equipment
• Installing and testing new software and software updates and upgrades
• Installing, configuring, and maintaining VoIP telephones
• Familiarizing yourself with the network infrastructure and associated documentation
• Ensuring that the server and network infrastructure at both locations are regularly checked and maintained
• Working with the IT Service Manager and Infrastructure team to support the on-site infrastructure elements
• Administering Active Directory user login accounts
• Managing Active Directory Distribution and Security groups within the Academy
• Updating and maintaining the IT assets in both locations as listed in the CMDB
• Planning and managing the work of Central Reprographics, including photocopying, design, and production of resources to support teaching and learning

Requirements and Qualifications

The ideal candidate will have:

• Good verbal and written communication skills
• The ability to self-manage, organize, and prioritize tasks and work under pressure
• A demonstrable track record of balancing priorities and working to strict timescales to deliver results on time and to a high quality
• Flexibility and adaptability
• Good knowledge of Microsoft products, including Office 365 and Office 2016, SharePoint, and other desktop-related software products
• Excellent troubleshooting skills, backed by a clear, analytical approach to problem-solving
• A minimum of two years' experience of carrying out a similar client-facing role in the primary or secondary education sector
• Recent experience of working in an on-site IT-based, customer service environment
• Proven experience of supporting Microsoft products
• Proven experience of managing Active Directory user accounts
• Recent experience of supporting Apple products
• Recent experience of supporting Windows 10 PCs, laptops, and tablets

About Us

Harris Academy Orpington is a community school that serves families in and around Orpington. We are a Health Science Specialist school, with students being given access to recognized professional qualifications, work experience, and careers. We have developed a curriculum that is ambitious and broad, and we believe in the need to nurture an appreciation of human creativity and achievement.

We aim to ensure that every student is inspired and supported to achieve his/her personal best and learning comes first. Our motto is 'Together We Can', and we are committed to helping our students succeed.