Quality Assurance Associate

3 weeks ago

London, Greater London, United Kingdom MUFG Full time

About MUFG

MUFG is a global financial group with a rich history of over 350 years. We are a leading player in the financial industry, with a presence in over 50 countries and a network of around 2,300 offices. Our group has over 150,000 employees, offering a wide range of services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.

Our Vision

We aim to be the world's most trusted financial group, and we are committed to building long-term relationships with our clients, serving society, and fostering shared and sustainable growth for a better world. We believe in putting people first, listening to new and diverse ideas, and collaborating towards greater innovation, speed, and agility.

About the Role

We are seeking a highly skilled and experienced Quality Assurance Associate to join our Client Management Services team within the Corporate and Investment Banking Division of MUFG Bank. As a Quality Assurance Associate, you will be responsible for conducting Quality Assurance (QA) assessments across new on-boarding, Periodic Reviews, and Event Driven Reviews, including KYC and Regulatory Classifications.

Key Responsibilities

  • Perform QA reviews of KYC activity conducted across MUFG's Banking arm and securities business to determine whether outputs meet the established quality objectives set out within the Global QA Standards.
  • Analyse observations/findings, perform de-briefing sessions to provide feedback and ensure enhancements in performance of Client Management Services function.
  • Deliver an effective independent and retrospective review of processes to ensure a thorough & effective Customer Due Diligence is being conducted.
  • Provide supporting and guidance to more junior members of the QA team, assisting in their overall development and growth.
  • Develop an effective suit of Management Information reports for key stakeholders, for related activities covered within the Client Management Services function.
  • Conducting analysis of the upcoming book of work within the Client On-Boarding team, enriching the data (through groupings and common alignment identifiers) and delivering output to the On-Boarding team and key stakeholders.
  • Ensuring that the results of the QA reviews are communicated to the appropriate parties, tracked and addressed in a timely manner.
  • Providing support to the QA Lead to identify and summarize review objectives, purpose and scope.
  • Deputizing for the QA Lead where required, on all 1st Line of Defence QA & MI related aspects.
  • Escalating errors and exceptions identified during QA reviews and the validation of action plans to address QA findings.
  • Managing the coordination with Regional Issues Management to monitor and track the resolution of QA identified issues and action plans.
  • Assist with the establishment of appropriate QA management routines and ensuring proper awareness of QA review results through the reporting of QA related Key Performance Indicators and Key Risk Indicators.
  • Monitoring regulatory developments, such as changes in the regulatory environment, which may impact the 1st Line of Defence QA function.
  • Keep abreast of developments in current trends and progress on money laundering, bribery and corruption and its prevention.

Requirements

  • At least 5 years' experience in Anti Money Laundering, fraud and bribery or Financial Crime roles.
  • Experience with Investment Banking & the On-Boarding of Corporate entities.

Preferred Qualifications

  • Prior experience within Quality Assurance, Financial Crime Audit or equivalent roles.
  • Relevant qualifications in Anti Money Laundering, fraud and bribery.

Personal Requirements

  • Excellent communication skills
  • Results driven, with a strong sense of accountability
  • A proactive, motivated approach.
  • The ability to operate with urgency and prioritise work accordingly
  • Strong decision-making skills, the ability to demonstrate sound judgement and confidence to hold de-brief sessions independently.
  • A structured and logical approach to work.
  • Strong problem-solving skills.
  • A creative and innovative approach to work.
  • Excellent interpersonal skills.
  • The ability to manage large workloads and tight deadlines.
  • Excellent attention to detail and accuracy.
  • A calm approach, with the ability to perform well in a pressurised environment.
  • Strong numerical skills.
  • Excellent Microsoft Office skills.
  • A strategic approach, with the ability to lead and motivate more junior members of the team.

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