Electrical Product Support Specialist

4 weeks ago

East Lothian, United Kingdom Fusion People Ltd Full time

Job Title: Electrical Product Support Specialist

Location: Glasgow

Duration: 12-18 months

Pay Rate: £24-£25 per hour

Fusion People Ltd is currently recruiting for an Electrical Product Support Specialist for a 12-18 month contract based in Glasgow.

Main Duties & Responsibilities:

  • Main duties involve removing relays, changing plugs and electrical modifications.
  • Working with the Project Management team on site or at depots to deliver projects within the budget and on time.
  • Ensure that all materials/parts, drawings, tooling, fixtures, test equipment are fit for purpose & available prior to commencement of a job.
  • Ensure that investigations and reports on failed / defective components are carried out in line with policies & procedures in a timely manner.
  • First line dealing with complaints made by customers, stepping in and supporting as necessary. Escalating at the earliest opportunity as required via PSE Co-ordinator or Operations Manager.
  • Maintain positive working relationships with current and potential customers in such a manner as to maintain the reputation of the company as a world class supplier of railway equipment and systems.
  • Identify opportunities for improvement during delivery of Service Support work (increased efficiency, decrease throughput time, elimination of waste, etc.) and raise to PSE Co-ordinator or Operations Manager.
  • Implement & participate in 5S methodology wherever possible during on / off-site operations (e.g. customer location work areas, stores and company vans) in conjunction with PSE Co-ordinator and Lead Project Manager as required.
  • Actively participate in group deployment of improvement initiatives.

Skills, Knowledge & Experience:

  • Mechanical and/or Electrical engineering ONC, or NVQ Level 3 or equivalent qualification.
  • Outstanding technical attributes & an aptitude for fault finding.
  • Significant technical ability in area of expertise (relating to our products).
  • Good understanding of Health and Safety legislation.
  • Ability to train others.
  • Sound IT skills (particularly MS Excel and Laptop/Tablet computers).
  • Ability to compile technical reports.
  • Ability to efficiently organise own work load.
  • Ability to work autonomously and as part of a team.

Fusion People Ltd is an equal opportunities employer and welcomes applications from all qualified candidates.

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