CNC Service Delivery Specialist
1 month ago
Mills CNC, the sole distributor of DN Solutions Machine Tools within the UK and Ireland, is seeking a highly motivated individual to join our constantly growing Field Service Department.
About the RoleAs a CNC Service Delivery Specialist, you will be responsible for supporting our field-based Service Engineers and office-based Technical Helpdesk. Your primary objective will be to ensure the efficient management and support of our Service Engineers, who are integral to our business.
The role involves managing Service Engineers, reviewing engineers' allocation with the Technical Helpdesk Team daily, and highlighting training needs for Service Engineers to develop their skill breadth. You will also take responsibility for customer visits on major service issues, assist with diagnosis, engineer support, root cause analysis, and commercial decision-making.
In addition to these responsibilities, you will be required to manage quality issues on machine tools and the progress of associated retrofit/corrective work. This includes ensuring modifications made to machine tools are compliant with UKCA/CE requirements and taking responsibility for all reported health and safety issues at customer sites.
You will make sound commercial decisions based on work carried out against complaint/query and instruct the accounts team to make necessary credits. The ideal candidate will have a high level of customer support and be commercially competent.
Requirements- Preferably from a Machine Tool or engineering background
- UK Driving License with no more than 6 points
A competitive salary (£35,000 - £50,000 per annum), along with 25 days holiday (plus Bank Holidays), life assurance, Vitality health insurance, discounts at gyms and retailers across the country, and many more perks available through our employee benefits scheme. A company vehicle will be provided.
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