IT Helpdesk Technician
3 weeks ago
Job Description: IT Helpdesk Technician
Location: Kings Lynn, Norfolk
About Us: CV-Library is a leading job board platform that connects job seekers with employers across various industries.
Job Summary:
We are looking for an IT Helpdesk Technician to join our team in Kings Lynn, Norfolk. As an IT Helpdesk Technician, you will be responsible for providing technical support to our employees and customers.
Responsibilities:
- Respond to all IT inquiries and provide technical support to employees and customers.
- Maintain accurate records of tickets and ensure timely updates for customers.
- Field/assign tickets to the wider team according to skill set.
- Support the investigation and resolution of requests and incidents as necessary.
- Document and publish communications for the IT department.
Requirements:
To be successful in this role, you will need:
- Basic IT skills with knowledge of Microsoft Office.
- Excellent communication and interpersonal skills.
- Able to work independently and as part of a team.
- Ability to learn and adapt quickly.
Salary: £22,000 - £28,000 per annum depending on experience.
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