Student Services Advisor

2 weeks ago

west yorkshire, United Kingdom Eden Brown Synergy Full time
Job Title: Student Services Advisor

Location: West Yorkshire

Contract: Temporary - Full Time

Salary: £18 - £22 per hour

We are seeking a motivated and empathetic Student Services Advisor to join our team at a Further Education College in West Yorkshire.

The Role:

  • Provide one-to-one advice and guidance to students on a variety of topics, including admissions, financial support, accommodation, health and wellbeing, and course queries.
  • Assist students with applications for bursaries, loans, and other forms of financial support.
  • Signpost students to specialist support services where needed, including counselling, mental health services, and academic support.
  • Support the enrolment, induction, and orientation processes, ensuring that all students have a smooth transition into college life.
  • Assist in planning and delivering student events and workshops on topics such as wellbeing, career advice, and study skills.
  • Maintain accurate records of student interactions and provide reports on student service usage.
  • Contribute to the continuous improvement of the Student Services department by suggesting new initiatives and enhancing existing processes.
  • Work closely with academic staff and other departments to ensure students receive a holistic level of support.

About You:

  • You will be approachable, compassionate, and capable of managing a varied workload.
  • You should have a passion for supporting young people and an understanding of the challenges that students in further education may face.

Essential Skills and Experience:

  • Experience in a student-facing or advisory role, preferably within education, support services, or a customer service environment.
  • Excellent interpersonal and communication skills, with the ability to build rapport with students from a wide range of backgrounds.
  • Strong organisational skills and attention to detail, with the ability to manage multiple tasks and priorities.
  • An understanding of issues related to safeguarding, student wellbeing, and equality and diversity.
  • Proficiency in IT systems, including Microsoft Office and student management systems.

Desirable:

  • Knowledge of further education systems, processes, and policies.
  • Experience working with young adults or vulnerable individuals.
  • A relevant qualification in advice and guidance, education, or counselling.

Candidates must have a current DBS.

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