We are seeking a highly organized and detail-oriented SEN Caseworker to join our Special Educational Needs Assessment Team (SENAT) at West Sussex County Council.

As a SEN Caseworker, you will provide administrative support to the team, ensuring the smooth delivery of customer service and administrative tasks. Your key responsibilities will include managing contact and communication with customers and colleagues, dealing with enquiries, and providing support on allocated cases.

• Manage contact and communication with customers and colleagues
• Deal with enquiries, ensuring appropriate referrals for more complex issues
• Provide support on allocated cases
• Assist in the monitoring, analysis, and evaluation of the service by recording statistical information
• Input information into an electronic system and/or type documents such as standard letters
• Keep accurate records of enquiries and correspondence with customers

We are looking for someone who has a passion for supporting children and families, with a strong customer focus. You will need to adapt and respond to the changing needs of the service.

Key skills required for the role include organisational skills, being able to present information clearly and accurately, experience with Word and Excel, and experience of working with customers to provide high-level advice and guidance.

The Special Educational Needs Assessment Team (SENAT) manages the decisions and processes concerned with statutory education health and care needs assessment process for learners with an education, health, and care plan (EHCP), the placement of children in learning settings and the allocation of resources to settings.

We work closely with parents, educational settings, young people, health, Social Care and other external customers and partnership organisations to establish the best ways to support learning for children and young people.