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Renewal Specialist

2 months ago

Liverpool, Liverpool, United Kingdom Acorn insurance & Financial Services LTD Full time
Renewals Agent Role

Join Acorn Insurance & Financial Services LTD as a Renewals Agent and be part of a dynamic team that delivers exceptional customer service and sales expertise. As a Renewals Agent, you will play a crucial role in ensuring seamless policy renewals for our valued customers.

Key Responsibilities:
  • Review and process renewal invites for allocated policies
  • Invite policies compliantly, ensuring accurate data and timely renewals
  • Verify policy data accuracy and update client records accordingly
  • Conduct market analysis and provide fair and competitive renewal options
  • Handle inbound and outbound calls to resolve customer queries and concerns
  • Renew policies motor policies compliantly, ensuring seamless transitions
  • Auto-renew motor policies compliantly, minimizing disruptions
  • Sell added-value products compliantly, enhancing customer experiences
  • Respond to customer renewal queries, providing timely and accurate information
Requirements:
  • Excellent IT and data entry skills, with a good standard of numeracy and literacy
  • Strong communication and interpersonal skills, with the ability to work well in a team
  • Great attention to detail, with excellent administration skills and organizational abilities
  • Previous sales or customer service experience, with a preference for insurance experience but not essential
  • Excellent customer service skills, with a confident and pleasant phone manner
  • Good organizational skills, with the ability to prioritize workload effectively and meet targets/KPIs
  • Proficient computer skills, including Microsoft Excel, Word, and Outlook
  • Highly self-motivated, with a proactive approach to problem-solving and a willingness to learn and grow
About Acorn Insurance & Financial Services LTD:

We are a growing business with a strong commitment to delivering exceptional customer service and sales expertise. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across the UK. We pride ourselves on being accessible and inclusive, celebrating diversity and promoting a culture of respect and value.

We offer a range of benefits, including enhanced annual leave entitlement, additional buy and sell holidays, company sick pay scheme, company-paid maternity and paternity leave, and a comprehensive mental health support system. We also provide a wide network of mental health first aiders, a reward and discount platform, and regular employment engagement opportunities.

If you are a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity to join our team as a Renewals Agent.