Instructional Content Creator
4 weeks ago
Job Summary
We are seeking a highly skilled Technical Trainer to join our team at SecureCloud+. As a Technical Trainer, you will play a critical role in supporting our internal and customer training needs, including identifying requirements, creating and delivering training materials, and producing User Guides.
Key Responsibilities
- Training Needs Analysis
- Conduct thorough Training Needs Analysis workshops to identify:
- The training audience and stakeholders.
- The roles associated with the subject of the training.
- The training gap analysis.
- Draft training objectives.
- Training options.
- Produce a Training Needs Analysis report.
- Develop a comprehensive Learning Specification for each course module detailing Training Objectives, Enabling Objectives, and Key Learning Points.
- Design and develop training exercises.
- Produce high-quality training content, including presentations, handouts, and other training materials.
- Set up training environments at SecureCloud+ premises and on customer sites.
- Conduct post-training delivery assessments to ensure continual improvement.
- Produce User Guides and Manuals.
Requirements
- Level 3 Certificate in Education and Training
- A working knowledge of the technologies used in our product set, including:
- VMWare
- Dell Technologies
- Networking (Routers/Switches)
- User Acceptance Testing
- MS Cloud
- ITIL v3/4 Foundation Certificate
- Ability to establish and develop a new role within the organization.
- Attention to detail and ability to work to high levels of quality.
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