Palo Alto and Virtualisation Support Engineer

1 week ago


Remote Nationwide, United Kingdom Flint UK Technology Services Full time
Job Title: Virtualisation Support Engineer

We are seeking a skilled Virtualisation Support Engineer to join our team at Flint UK Technology Services. As a key member of our technical support team, you will be responsible for providing expert-level support for our clients' virtualisation environments.

Key Responsibilities:

  • Provide technical support for virtualisation environments, including troubleshooting and resolving complex issues
  • Collaborate with our clients to understand their virtualisation needs and provide tailored solutions
  • Stay up-to-date with the latest virtualisation technologies and best practices
  • Develop and maintain strong relationships with our clients and internal stakeholders

Requirements:

  • 5+ years of experience in a technical support environment
  • Expert knowledge of TCP/IP, HTTP, PKI & SSL, intrusion detection/prevention
  • Strong experience with Security (IPSEC/SSL-VPN/NAT/GRE)
  • Solid understanding and hands-on experience in Routing & Switching (OSPF/BGP/VLAN/STP, etc)
  • Virtualisation experience in one or multiple public (AWS, Azure, GCP, OCI and Alibaba Cloud) and private (VMware vSphere ESXi, vCenter, NSX-T, KVM, Windows Hyper-V, Nutanix) cloud services
  • Familiarity with Linux
  • Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols
  • Excellent written and verbal communication skills
  • Flexibility to work shift hours as required to support EMEA-based customers, including afternoons, evenings, and weekends

Preferred Qualifications:

  • Programming experience, Shell/Perl/python Scripting, and understanding of malnets
  • Experience with Layer 7 application protocols (DNS, DHCP, FTP, HTTP/HTTPS)
  • Experience with Cisco security products, Checkpoint, Juniper, Fortinet
  • Knowledge of Authentication Protocols (Radius/TACACS)
  • Experience with containers (eg Docker, podman) and container orchestration (Kubernetes)
  • Security clearance


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