Palo Alto and Virtualisation Support Engineer
1 week ago
We are seeking a skilled Virtualisation Support Engineer to join our team at Flint UK Technology Services. As a key member of our technical support team, you will be responsible for providing expert-level support for our clients' virtualisation environments.
Key Responsibilities:
- Provide technical support for virtualisation environments, including troubleshooting and resolving complex issues
- Collaborate with our clients to understand their virtualisation needs and provide tailored solutions
- Stay up-to-date with the latest virtualisation technologies and best practices
- Develop and maintain strong relationships with our clients and internal stakeholders
Requirements:
- 5+ years of experience in a technical support environment
- Expert knowledge of TCP/IP, HTTP, PKI & SSL, intrusion detection/prevention
- Strong experience with Security (IPSEC/SSL-VPN/NAT/GRE)
- Solid understanding and hands-on experience in Routing & Switching (OSPF/BGP/VLAN/STP, etc)
- Virtualisation experience in one or multiple public (AWS, Azure, GCP, OCI and Alibaba Cloud) and private (VMware vSphere ESXi, vCenter, NSX-T, KVM, Windows Hyper-V, Nutanix) cloud services
- Familiarity with Linux
- Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols
- Excellent written and verbal communication skills
- Flexibility to work shift hours as required to support EMEA-based customers, including afternoons, evenings, and weekends
Preferred Qualifications:
- Programming experience, Shell/Perl/python Scripting, and understanding of malnets
- Experience with Layer 7 application protocols (DNS, DHCP, FTP, HTTP/HTTPS)
- Experience with Cisco security products, Checkpoint, Juniper, Fortinet
- Knowledge of Authentication Protocols (Radius/TACACS)
- Experience with containers (eg Docker, podman) and container orchestration (Kubernetes)
- Security clearance
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