Charity Supporter Engagement Team Lead
4 weeks ago
Are you a dynamic and customer-focused professional looking to drive supporter engagement at SPANA? We're seeking a skilled Supporter Engagement Manager to join our team
About the Role:
- Ensure exceptional supporter experiences through timely acknowledgments, compliant processing, and effective communication.
- Manage the development and delivery of community fundraising programs, including World Tea Party and Big Knit, to meet or exceed annual income targets.
- Lead the Supporter Engagement team, fostering a culture of excellence, and driving performance through process optimization and training.
- Establish strong relationships with external suppliers, data handlers, and agencies, ensuring seamless operations and resolving queries as needed.
Requirements:
- Demonstrated experience in supporter engagement, customer care, and community fundraising, with a track record of developing strong relationships with donors and stakeholders.
- Knowledge of charity fundraising regulations, GDPR, and data practices, as well as the requirements and expectations of working in the charity sector.
- Excellent computer skills, including proficiency in Microsoft Office 365 and Raiser's Edge database software.
- Strong problem-solving, diplomacy, and sensitivity skills, with the ability to diffuse situations effectively.
Benefits:
- A competitive salary of £40,000 per annum, plus benefits.
- The opportunity to work for a leading animal welfare charity, making a tangible impact on the lives of animals and people worldwide.
About SPANA:
SPANA is a UK-based charity dedicated to improving the welfare of working equids in Africa and the Middle East. We provide vital veterinary care, education, and advocacy to protect these incredible animals and the people who depend on them.
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