Exam Delivery Expert

14 hours ago


Northampton, Northamptonshire, United Kingdom 80 Reed in Partnership Ltd Full time
Customer Service Role - Test Centre Associate

We are seeking a customer-focused individual to support our team as a Test Centre Associate.

This role offers a flexible schedule, allowing you to work across various operating days, from Monday to Saturday, and occasionally on Sundays.

As a Test Centre Associate, your key responsibilities will include:

  • Delivering exceptional customer service to meet and exceed candidate expectations
  • Maintaining the security and integrity of tests
  • Supporting candidates throughout the testing process
  • Reviewing tests and schedules
  • Performing daily opening and closing procedures
  • Evaluating test centre needs to ensure compliance with the Equality Act and diversity principles
  • Handling incidents that may impact candidate testing

Requirements:

  • A full UK driving licence (not required for all locations)
  • Proven experience in delivering excellent customer service
  • Attention to detail and accuracy
  • Ability to work under pressure and multitask
  • Experience working with diverse customer groups
  • Sound judgment and decision-making skills
  • Flexibility in working hours and days
  • Ability to remain calm and professional when dealing with confrontational candidates

Working Hours: Part-time, varying hours including evenings and Saturdays

Estimated Salary: £11.50 per hour



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