Duty Manager
3 weeks ago
Job Summary:
We are seeking a highly motivated and experienced Team Lead / Duty Manager to join our team at SSP. As a Team Lead / Duty Manager, you will be responsible for leading a team of hospitality professionals to deliver exceptional customer service and operational excellence in our restaurant.
Key Responsibilities:
- Lead a team of hospitality professionals to deliver exceptional customer service and operational excellence.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Monitor and control labor costs, inventory, and other operational metrics to ensure optimal performance.
- Recruit, train, and develop team members to ensure they have the skills and knowledge needed to deliver exceptional customer service.
- Collaborate with other departments to ensure seamless communication and coordination.
- Identify and implement opportunities for process improvements and cost savings.
Requirements:
- At least 1 year of experience in a supervisory or management role in hospitality or a related field.
- Excellent leadership and communication skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong analytical and problem-solving skills.
- Ability to work effectively in a team environment and build strong relationships with colleagues and customers.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career advancement and professional growth.
- Recognition and rewards for outstanding performance.
- Collaborative and supportive work environment.
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