Operations Improvement Manager
4 weeks ago
As a key member of the West Midlands Metro team, you will play a crucial role in driving operational excellence across the tram network. With a strong focus on building departmental competence, operational maturity, and excellence, this role offers the chance to lead impactful change and contribute to the economic development of the region.
Key Responsibilities:
* Develop an Operational Change Delivery Plan, supporting team preparations for organizational and network transitions.
* Collaborate on introducing and training staff on the new Operations Control Centre (OCC) simulator and manage a structured training and competency development program.
* Partner with the MML Training Academy to ensure all learning plans align with operational needs, especially in preparation for new route implementations.
Requirements:
* In-depth operational knowledge of the UK tramway/light rail industry, with demonstrated experience in creating and maintaining tramway Operational Safety Management Systems.
* Continuing personal and professional development is expected.
* Ability to travel, including overnight stays, as needed, and willingness to support an on-call manager roster.
About West Midlands Metro:
West Midlands Metro is the place to be if you're passionate about growth, sustainability, and making a difference in your community. Our sleek trams provide fast, convenient, and eco-friendly transportation solutions, reducing road congestion, lowering carbon emissions, and fostering a greener future for the West Midlands.
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