Data Insights Manager

3 weeks ago


London, Greater London, United Kingdom Marks and Spencer Full time

As a seasoned professional, you will play a pivotal role in shaping the customer experience at Marks and Spencer. Your primary responsibility will be to develop and evolve our Customer Experience measurement framework, providing valuable insights to support business decisions.

">Job Description

We are seeking an experienced Data Insights Manager to join our team. In this role, you will work closely with key stakeholders to deliver impactful customer insight reporting, gathering data through multiple touchpoints and CX measures to identify trends and provide actionable recommendations.

">Responsibilities:
  • Develop and maintain our Customer Experience measurement framework to ensure accurate and timely data insights.
  • Deliver high-quality customer insight reporting across different markets, providing actionable recommendations to improve customer experience.
  • Analyse customer feedback, surveys, and data to identify pain points and areas for improvement.
">Benefits:
  • A competitive salary of £65,000 - £80,000 per annum, depending on experience.
  • A generous Defined Contribution Pension Scheme and Life Assurance.
  • A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
  • Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.

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