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Night Manager

2 months ago

Holborn, United Kingdom DoubleTree by Hilton London West End Full time

We are seeking an experienced and skilled Front of House Night Manager to join the leadership team at DoubleTree by Hilton London West End. As a key member of our team, you will be responsible for ensuring the smooth operation of our hotel's front of house services, including reception, concierge, and guest services.

Key Responsibilities:

  • Lead and manage a team of front of house staff to deliver exceptional guest experiences
  • Develop and implement strategies to improve front of house operations and increase guest satisfaction
  • Collaborate with other departments to ensure seamless communication and service delivery
  • Monitor and control front of house budgets and resources
  • Ensure compliance with company policies and procedures

Requirements:

  • Proven experience in a front of house management role in a hotel or hospitality environment
  • Strong leadership and management skills, with the ability to motivate and develop a team
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues
  • Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines
  • Knowledge of hotel operations and front of house procedures

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career progression and professional development
  • A supportive and empowering work environment
  • Recognition and rewards for outstanding performance