Luxury Retail Director

2 weeks ago

London, Greater London, United Kingdom Outside The Box Recruitment Ltd Full time
About the Role

We are seeking an exceptional Store Manager to lead our new concession within Harrods for a renowned global luxury formal menswear designer brand.

Job Summary

The successful candidate will be responsible for achieving an enhanced level of clientelling, service, and sales in line with the ambitions of the concession. They will ensure that every client has an exceptional and unique experience by providing the highest standards of service.

Key Responsibilities
  • Report to the Global Retail Director and manage a team of 6 sales consultants.
  • Lead the team with a collaborative approach and embody the brand's values inside and outside the concession.
  • Provide constant feedback and solve any difficult scenarios as and when they arise.
  • Motivate and inspire the team to deliver the ultimate service experience.
  • Coach the team to ensure and maintain the shopfloor to a luxury standard.
  • Anticipate clients' specific needs by driving and shaping the hospitality journey.
  • Drive business priorities, achieving monthly and yearly turnover and quality KPI targets set by the brand.
  • Develop relationships with Harrods' ecosystem and build a network of key contacts to benefit from internal synergies.
  • Have a thorough understanding of all operational procedures and systems to ensure the Store Operations are perfectly followed.
  • Feedback to the Retail Management team on department performance in terms of sales, merchandising, and actions plans to elevate the client experience.
Requirements
  • 3+ years of experience as a Luxury Store Manager or Concession Manager from a luxury menswear or luxury fashion background.
  • Knowledge and experience of selling luxury men's MTM is desirable.
  • Must have gravitas, confidence, and great communication skills.
  • Client-centric whilst driving sales.
  • Very organized, ensuring all operations and areas of back of house run smoothly.
  • Adaptability, fearless curiosity, and ability to flex into different areas where required.
  • Able to make decisions, motivate and drive others to success.
  • Able to lead and efficient when under pressure.

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