Adoption and Change Management Specialist

2 days ago

London, Greater London, United Kingdom Bytes Software Services Full time
About the Role

Bytes Software Services is seeking a highly skilled Adoption and Change Management Lead to drive the successful adoption and utilization of Microsoft 365 technologies across our organization.

Key Responsibilities
  • Develop and implement adoption and change management strategies for M365 technologies, including Copilot, SharePoint, and other Office apps.
  • Oversee the creation and delivery of training materials, including videos, to support user adoption.
  • Collaborate with stakeholders to identify and address barriers to technology adoption.
  • Monitor and report on adoption metrics and user feedback.
  • Ensure best practices are followed in the use of SharePoint, including page design, administration, and permissions management.
  • Lead adoption and change management initiatives for Copilot.
  • Deliver training sessions with customers for applications across the M365 estate.
Individual Responsibilities
  • Conduct workshops and training sessions for power/super users.
  • Design and manage SharePoint pages, ensuring they meet organizational needs.
  • Assist end users with navigating SharePoint, finding and saving files, and managing file access.
  • Assist end users with tips and tricks for using Word, Excel, Teams, and OneDrive.
  • Develop and maintain documentation on best practices for M365 apps.
Requirements
  • Strong knowledge of M365 technologies, including SharePoint and Copilot.
  • 5+ years of experience in change management, user adoption, or a related role.
  • Ability to work collaboratively with cross-functional teams.
  • Strong analytical and problem-solving skills.
  • Experience in creating and delivering training materials.
  • Excellent Communication & Leadership skills.

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