Technical Support Specialist for Microsoft IT Environments
4 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at Interface Recruitment UK. The successful candidate will be responsible for providing technical support to end-users, managing incidents and requests, and troubleshooting desktop/laptop and system/network problems in a customer service-oriented environment.
Responsibilities- Troubleshoot complex hardware and software issues, diagnose and solve incidents.
- Manage incident management processes and ensure timely resolution of issues.
- Provide exceptional service support to the business, offering solutions and workarounds to incidents.
- Contribute to policy development, process improvement, and procedure documentation.
- Install, maintain, and support new applications, ensuring seamless integration with existing systems.
- Prioritize and manage multiple open cases and mini-projects simultaneously.
- Establish strong relationships with internal stakeholders and third-party vendors.
- Stay up-to-date with advancements in technology, adhering to industry standards and best practices.
- ITIL Foundation certification (or equivalent).
- At least 2 years of experience in a Microsoft technical service desk environment.
- Excellent customer service skills, with a focus on delivering high-quality support.
- Ability to travel to company sites as required.
- Strong communication and interpersonal skills, with a UK driving license.
The salary for this role is £35,000 - £45,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits, including health insurance, pension scheme, and annual leave entitlement.
Personal Qualities- Excellent work ethic and positive attitude, with a willingness to learn and adapt.
- Excellent temperament and ability to remain calm under pressure, with a focus on delivering exceptional results.
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