Technical Support Specialist for Microsoft IT Environments

4 days ago


Leeds, Leeds, United Kingdom Interface Recruitment UK Full time
Job Overview

We are seeking a highly skilled Technical Support Specialist to join our team at Interface Recruitment UK. The successful candidate will be responsible for providing technical support to end-users, managing incidents and requests, and troubleshooting desktop/laptop and system/network problems in a customer service-oriented environment.

Responsibilities
  • Troubleshoot complex hardware and software issues, diagnose and solve incidents.
  • Manage incident management processes and ensure timely resolution of issues.
  • Provide exceptional service support to the business, offering solutions and workarounds to incidents.
  • Contribute to policy development, process improvement, and procedure documentation.
  • Install, maintain, and support new applications, ensuring seamless integration with existing systems.
  • Prioritize and manage multiple open cases and mini-projects simultaneously.
  • Establish strong relationships with internal stakeholders and third-party vendors.
  • Stay up-to-date with advancements in technology, adhering to industry standards and best practices.
Requirements
  • ITIL Foundation certification (or equivalent).
  • At least 2 years of experience in a Microsoft technical service desk environment.
  • Excellent customer service skills, with a focus on delivering high-quality support.
  • Ability to travel to company sites as required.
  • Strong communication and interpersonal skills, with a UK driving license.
Salary and Benefits

The salary for this role is £35,000 - £45,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits, including health insurance, pension scheme, and annual leave entitlement.

Personal Qualities
  • Excellent work ethic and positive attitude, with a willingness to learn and adapt.
  • Excellent temperament and ability to remain calm under pressure, with a focus on delivering exceptional results.


  • Leeds, Leeds, United Kingdom Rise Technical Recruitment Limited Full time

    Job Title: Technical Support SpecialistCompany Overview: Rise Technical Recruitment Limited is a leading provider of technical recruitment services, helping businesses find skilled professionals to drive their success.We are currently seeking a highly motivated and experienced Technical Support Specialist to join our team. As a key member of our technical...


  • Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

    Company Overview:We are a leading recruitment agency based in the UK, providing expert solutions to clients across various industries.Job Description:This exciting opportunity has arisen for a skilled Technical IT Support Specialist to join our team in Leeds. As a key member of our support team, you will be responsible for providing technical assistance to...


  • Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

    Job Overview:Interface Recruitment UK is seeking an experienced Technical Support Specialist to provide high-level technical support for a technology house. The ideal candidate will have in-depth knowledge of server and desktop hardware, general networking, and virtualisation technologies.About the Role:This is a fantastic opportunity to join a dynamic team...


  • Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

    Job DescriptionA technical support role in the technology vendor industry, providing direct technical support to end users, IT departments, and third-party hardware suppliers on issues related to Microsoft-based software.


  • Leeds, Leeds, United Kingdom Rise Technical Recruitment Full time

    Job DescriptionWe are seeking a skilled Technical Support Specialist to join our team at Rise Technical Recruitment. As a key member of our team, you will be responsible for providing technical support and maintenance services to our clients in various industrial industries.The successful candidate will have a mechanical engineering background with...


  • Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

    About the RoleWe are seeking an ICT Technical Support Specialist to join our team at Interface Recruitment UK. In this role, you will be responsible for providing technical support to our clients on various IT systems and applications.Key Responsibilities:Incident Response: Respond to technical support incidents via phone, email, or internal ticket system in...


  • Leeds, Leeds, United Kingdom Vertex IT Solutions Ltd Full time

    Vertex IT Solutions Ltd is an established Managed Service Provider with 18 years' experience supporting clients within various regions. Their belief is in providing high levels of customer service, ensuring that they consistently deliver solutions effectively and efficiently to support their clients' businesses smoothly.Job Summary:The Field Service Engineer...


  • Leeds, Leeds, United Kingdom Vertex IT Solutions Ltd Full time

    Job OverviewVertex IT Solutions Ltd is a leading provider of IT solutions, and we're currently seeking a Technical Support Engineer to join our team. This role offers an exciting opportunity to work with cutting-edge technology and deliver exceptional support to our clients.Job Description:Responsible for resolving complex technical issues with Microsoft...


  • Leeds, Leeds, United Kingdom Vertex IT Solutions Ltd Full time

    Vertex IT Solutions LtdJob Title: Senior IT Support SpecialistWe are seeking a highly skilled and experienced Senior IT Support Specialist to join our team at Vertex IT Solutions Ltd. As a key member of our IT department, you will be responsible for delivering exceptional technical support to our clients.Key Responsibilities:Resolve complex technical issues...


  • Leeds, Leeds, United Kingdom Vertex IT Solutions Ltd Full time

    We are seeking a highly skilled and experienced Network Support Specialist to join our team at Vertex IT Solutions Ltd.The ideal candidate will have experience in providing 3rd line support to incidents escalated from the service desk, managing various projects, and maintaining our Client's Infrastructure Estate, which presently consists of 300+ networks.Key...


  • Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

    Cloud Productivity Consultant role is required for a services driven tech business who are growing at an exponential rate. A successful applicant will act as a Technical Specialist in Cloud Productivity (O365) technologies, providing advice, design, delivery, and support to a broad client base.The role involves a varied selection of duties...


  • Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

    Job SummaryWe are seeking a highly motivated Technical Support Specialist to join our team. In this role, you will be responsible for providing 1st and 2nd line technical support to users of core and peripheral systems.Key ResponsibilitiesProvide technical support for hardware and software issuesDiagnose and resolve technical problems for usersAdminister...


  • Leeds, Leeds, United Kingdom Vertex IT Solutions Ltd Full time

    Job DescriptionWe are seeking a highly enthusiastic Junior Helpdesk Support Analyst to join our dedicated specialist team. The ideal candidate has a strong IT background with 12 months' experience of main desktop applications, 6 months' experience building PCs, and proficiency in Windows operating systems.IT background with 12 months' experience of main...


  • Leeds, Leeds, United Kingdom Technical Placements Full time

    Automation Engineer RequiredTechnical Placements is seeking a skilled Automation Engineer to join our team in Leeds, West Yorkshire. As a leading manufacturer of precision aerospace turbine components, we supply OEMs in the Aerospace and Industrial Gas Turbine sectors.Key Responsibilities:• Identify and lead continuous improvement projects to enhance...


  • Leeds, Leeds, United Kingdom Technical Recruitment Solutions Ltd Full time

    Job Title: Technical ManagerAbout the Role:This is an exciting opportunity for an experienced technical or product specialist to take on a more strategic and influential role within a well-known Heating manufacturer. The company has a solid customer base, rapid growth rate, and a quality reputation that you will be instrumental in maintaining.Your Key...


  • Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

    Job Summary:We are seeking a highly skilled IT Technical Support Specialist to join our team in Leeds. As a key member of our global IT support team, you will provide technical assistance and support to our users across the UK and Europe region.About the Role:This is an exciting opportunity for a motivated and experienced IT professional to work in a dynamic...


  • Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

    Job Description:Interface Recruitment UK seeks a Technical Application Specialist to support the technical aspects of business delivery applications. The successful candidate will be responsible for delivering applications across multiple environments, including laptop, web access, and mobile devices.Key Responsibilities:Maintain internal business...


  • Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

    Interface Recruitment UK is seeking an IT Support Analyst to join our team. Salary: £28,000 - £32,000 per annum.Job Description:We are looking for a skilled IT Support Analyst to provide technical assistance and maintain high customer service standards. The successful candidate will have experience in IT Support/Helpdesk with solid customer service skills...


  • Leeds, Leeds, United Kingdom Rise Technical Recruitment Full time

    Service / Technical Support Engineer£35,000 (OTE £40k - £45k) + Door to Door + Overtime + Training + Progression + VanAre you a Service Engineer or Technician, from a mechanical or vehicle background, looking to receive on-the-job training from a market-leading manufacturer and progress your career into management?This is a great opportunity to take on a...


  • Leeds, Leeds, United Kingdom Workonblockchain Full time

    Job Description: As a AWS Technical Support Specialist at Workonblockchain, you will be responsible for providing top-notch IT support for hardware, software, and network issues. Your expertise in Windows, Mac, Microsoft 365, Azure, and network basics will enable you to troubleshoot complex problems efficiently.In this role, you will set up and configure new...