Floor Operations Director

6 days ago


Braintree, Essex, United Kingdom Tim Hortons Full time
Key Responsibilities
  • Customer Service:
    • Provide top-notch customer service, treating customers as the highest priority.
    • Support the team to maintain operational efficiency and ensure customer satisfaction.
    • Conduct regular store walks, assessing operations from the customer's perspective.
    • Offer feedback to team members on performance, set goals, and provide guidance and support.
  • Driving Sales:
    • Analyze sales data, popular products, and peak trade times to optimize sales strategies.
    • Evaluate areas for improvement and implement employee incentives to boost sales.
  • Operations:
    • Monitor Key Performance Indicators (KPIs) such as sales, employee turnover, food safety, and health & safety standards.
    • Manage weekly stock orders, ensuring quality checks on incoming deliveries.
    • Maintain optimal inventory management and adhere to health and safety protocols.

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