Administrative Coordinator
3 weeks ago
Our company, TaxAssist Direct Ltd, is seeking a highly organised and efficient full-time office administrator to join our small team of three in Thornaby, Teesside.
We offer flexible working arrangements, with the option to work either 5 days or 4 days per week. However, if you choose to work 4 days per week, your non-working day must be either Tuesday or Wednesday.
The Ideal Candidate:- Punctuality and Reliability: The ability to maintain a high level of punctuality and reliability is essential for this role.
- Organisational Skills: Strong organisational skills are required to manage multiple tasks and deadlines effectively.
- Independence: You will need to be able to work well independently, using your own initiative to complete tasks.
- Computer Skills: Proficiency in Microsoft Office packages is essential, as well as comfort using specialist software packages. Training will be provided for any necessary software.
- Customer Service: You will be interacting with members of the public regularly, so it's essential that you have excellent communication skills and can maintain a polite, friendly, and professional manner at all times.
- Answering Phone Calls: Answering phone calls in a timely and professional manner, ensuring that clients receive the support they need.
- Post Duties: Managing post duties, including scanning and filing incoming mail, to ensure efficient and secure handling of client correspondence.
- Client Communication: Sending reminders to clients regarding their VAT returns, accounts, and tax returns, as well as invoice reminders and follow-up phone calls for outstanding invoices.
- Client Requests: Responding promptly to client requests for information, providing accurate and helpful assistance whenever possible.
- New Customer Onboarding: Setting up new customers on our in-house software, with training provided to ensure a smooth transition.
- VAT Returns: Assisting with VAT returns, with training provided to ensure accuracy and efficiency.
- Payroll Duties: Supporting with payroll duties, with training provided to ensure accuracy and compliance.
- General Office Administration: Providing administrative support as needed, including general office duties and other tasks assigned by the team leader.
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