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Collections Officer

2 months ago

Liverpool, Liverpool, United Kingdom Everpool Full time
Job Title: Collections Officer

We are seeking a highly skilled and experienced Collections Officer to join our team at Everpool. As a Collections Officer, you will play a crucial role in ensuring the timely collection of rent from our tenants, while maintaining excellent relationships with our clients and stakeholders.

Key Responsibilities:
  • Monitor accounts and identify late and missing payments, taking prompt action to resolve any discrepancies.
  • Pursue late and missing payments through email, letter, and telephone, ensuring that accounts are brought up to date and escalated for further action where necessary.
  • Identify under/over payments and notify tenants, pursuing any shortfalls to ensure accounts are brought up to date.
  • Prepare rent schedules and reconcile accounts using Excel and our in-house property management system.
  • Deal with tenant queries regarding their rent accounts, providing clear and concise information and recording on our property management system.
  • Run routine and ad-hoc reports, posting daily rent charges onto our property management system.
  • Provide debt management support, working closely with our clients and stakeholders to resolve any issues.
Requirements:
  • Minimum of 1 year's experience in a property management environment.
  • Credit control experience is desirable.
  • Excellent interpersonal skills, including listening, establishing rapport, and demonstrating the ability to manage complex issues in a calm and professional manner.
  • Strong IT and communication skills.
  • Excellent organisational, prioritisation, and planning skills.
  • Professional conduct and attitude to enhance the company's reputation.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for training and progression within the company.
  • A dynamic and supportive work environment.
  • The chance to work with a leading property and lettings company in the heart of Liverpool City Centre.