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Cloud Solution Architect

2 months ago

Reading, Reading, United Kingdom Microsoft Full time
Overview

Microsoft's Customer Experience & Success (CE&S) organization is driving innovation in customer experience through support offer creation, digital transformation, and operational excellence. As a Cloud Solution Architect aligned to the Azure AI platform, you will empower customers to achieve their business outcomes through Microsoft technology.

Responsibilities

Customer-Centric Approach:

  • Understand customers' data estate, business priorities, and IT success measures.
  • Innovate with AI solutions that drive business value.
  • Facilitate scalable delivery through strong technical programme management.

Business Impact:

  • Drive Consumption Growth: Develop opportunities to enhance Customer Success and help customers extract value from their Microsoft investments.
  • Unblock Customer Challenges: Leverage subject matter expertise to identify resolutions for customer blockers.
  • Build repeatable IP and assets that create velocity in deployment and drives customer value from their Unified investment.

Technical Leadership:

  • Advocate for Customers: Share insights and best practices, collaborate with the Engineering team to address key blockers.
  • Continuous Learning: Stay updated on market trends, collaborate with the AI technical community, and educate customers about the Azure AI platform.
Requirements

Qualifications:

  • Bachelor's degree in computer science, Information Technology, Engineering, Business or related field AND experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or Business Applications consulting OR equivalent experience.
  • Domain Expertise in Azure AI Areas: Deep domain expertise in one of the Azure AI specific areas, such as Cognitive Services, Machine Learning, Azure OpenAI and CoPilot OR hands-on experience working with the respective products at the expert level.

Responsibilities:

  • Customer-Centric Approach:
  • Business Impact:
  • Technical Leadership:
What We Offer

Microsoft offers a range of benefits and perks, including industry-leading healthcare, educational resources, discounts on products and services, and opportunities to network and connect.