Luxury Hotel Operations Manager
2 days ago
Maison Estelle, a premier hospitality destination in Oxfordshire, is seeking an experienced Luxury Hotel Operations Manager to lead its daily operations.
About Maison EstelleWe offer an unparalleled retreat experience on our 85-acre estate, featuring four restaurants, a Roman-inspired spa, 108 bedrooms, and state-of-the-art facilities. Our mission is to provide exceptional service, tailored to each guest's needs.
Salary & BenefitsThe successful candidate will be offered a competitive salary of £45,000-£55,000 per annum, depending on experience, plus a range of benefits including:
- Exclusive staff rates and discounts across sister properties
- F&B discounts for all employees
- Estelleversary and Birthday Wheel gifting program
- Daily stocked Smart Fridges with freshly prepared meals while on shift
- 30 days holiday, inclusive of bank holidays, which increases with length of service
- Pension, health cash plan, and life assurance schemes
The Luxury Hotel Operations Manager will be responsible for ensuring seamless day-to-day operations, maintaining high standards of quality, and fostering a positive work environment. Key responsibilities include:
- Leading the hotel's operational team
- Developing and implementing strategies to enhance guest satisfaction and loyalty
- Collaborating with senior management to achieve business objectives
- Managing resources and budgets to optimize efficiency and profitability
We seek an individual with:
- Proven experience in luxury hotel operations or premium brand management
- Excellent communication skills, comfortable talking to colleagues and guests
- Aptitude for building relationships and leading teams
This role is based at Maison Estelle, Oxfordshire, UK.
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