Strategic Account Manager

5 days ago


Marlow, United Kingdom SAS - Global Full time

Overview

SAS - Global is a leader in data and AI, inspiring customers worldwide to transform data into intelligence.

About the Role

We're seeking an experienced Strategic Account Manager to join our Customer Success team. This role will be responsible for leading and developing a team of Customer Success Managers focused on supporting customers from onboarding through technology adoption and expansion in the Public Sector / Life Sciences across UKI and the Nordics.

The successful candidate will directly oversee a team, determine fair territory assignments, set and review performance goals, and establish priorities. They'll also guide their team on customer relationship management techniques, territory/segment management, company policies, SAS software/hardware platforms, market trends, and the preparation of complex Customer Success Plans.

In collaboration with Sales Business Units, Customer Advisory, Professional services, CIS, Education, Technical Support, R&D, and Marketing, this individual will enhance the customer experience by offering suggestions for improvements and educating their teams.

Key Responsibilities

  • Lead a team of Customer Success Managers managing Public Sector/Life Science accounts
  • Guide team members on customer relationship management techniques and territory/segment management
  • Collaborate with cross-functional teams to improve customer experience

Requirements

  • Bachelor's or master's degree in a relevant field (e.g., Business, Marketing, Computer Science)
  • Previous experience in customer or business partner relationship management, sales, or marketing of software/hardware products and services
  • Fluent in English; additional Nordic language skills are an advantage
  • Knowledge of complex computer software products, solutions, services, and hardware
  • Strong leadership, team-building, and presentation skills

Estimated Salary: £80,000 - £110,000 per annum, depending on location and experience


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